Answers, and a way to reach us.

It buys from your store on a schedule. A real browser opens your storefront, finds a product, adds it to the cart, fills in checkout and goes as far as the plan allows — up to placing a real test order. If any step fails, you get an alert with the evidence attached.

Uptime monitoring asks whether your homepage responds. It answers yes while your payment step returns a 500 and nobody can buy anything. MageSentinel fails in exactly the cases that cost you orders, because it walks the same path a customer does.

No. The checkout monitor drives your storefront from outside, like any visitor, so you can be running within minutes of signing up. The optional connector module adds store-side diagnostics — Magento version, active modules, recent exceptions — which turns "checkout is broken" into "checkout is broken because of this".

Real test orders are opt-in and off by default. When you enable them you choose the product, the customer details and the payment method used, so the orders are recognisable and easy to filter or cancel. Every plan below Agency stops before order placement.

Screenshots, browser traces, network logs and console output from failed runs, retained for 3 to 90 days depending on your plan. Everything is redacted at capture time: cookies, auth tokens, CSRF tokens, passwords and card numbers never reach our disk.

Alerts fire on state changes, not on every failed check, and each channel has a cooldown. A checkout that has been broken for three hours produces one alert and one recovery notice, not thirty-six.

Yes. Every new account gets 14 days of the Agency plan — all features — with no card required. When the trial ends you drop to the Free plan automatically; nothing is ever charged unless you pick a paid plan yourself.

From Billing in the dashboard, at any time. Monitoring continues until the end of the period you have already paid for. Your evidence stays available for the retention window of your plan.